At Ginga Nation you can request deletion of your account and personal data at any time. This page explains what is deleted, what we may keep due to legal obligations, and how to make the request.
How to request deletion
Send a request through any of these channels, from the email associated with your account:
- Email: contacto@ginganation.com with the subject “Account deletion request”.
- WhatsApp: +52 56 6784 4515.
To protect your information, we will verify that the request comes from the account holder before processing it.
What data is deleted
Once your request is confirmed, we delete or anonymize:
- Your profile and identification data (name, email, phone).
- Your capoeirista profile (graduation, date of birth, health and emergency data).
- Your group memberships and participation history.
- Content you have posted, unless it must be retained for the reasons below.
What data we may keep
Due to legal, accounting, and tax obligations, we may keep, on a limited basis:
- Transaction records and payment receipts, for the period required by law.
- Data needed to resolve disputes or enforce our agreements.
Card payment data is handled by our provider (Stripe) under its own retention policies.
Timeline
We process deletion requests within a maximum of 30 days. We will confirm once the deletion is complete.
Before deleting your account
If you manage a group, we recommend transferring ownership or designating another administrator before deleting your account, to avoid disrupting group management. Deletion is permanent and cannot be undone.
Contact
Questions about the process? Write to us at contacto@ginganation.com or via WhatsApp at +52 56 6784 4515. See also our Privacy Policy.